PAYMENT

 

We care about your money!
What you pay to XRROSS Shop , is 100% Guarantee Safe!
We offer many ways of payment to make sure it’s most suitable and convenient for you!

 

PAYMENT SERVICES


■ Paylpal
-We Prefer and accept Payment through Paypal.

■ Online Banking/Bank Transfer/Remittance
-Please note Online Banking will cause bank charges for both Buyer and Seller.
-Payment be clean only if full amount of the payment was received by seller.
-Both Seller and Buyer’s bank charges are on buyer’s account..

■ Cash On Delivery
-Service available in Hong Kong only.
■ Credit Card
-Service available in Hong Kong only.

■ Bank Installment
-Service available in Hong Kong only.
-Service available only for items value over 500.00USD.

CAUTION:
-Please check carefully about the payment policy for different platform.
-All payment from Buyer to seller must be compliant with local laws.
-All payment from Buyer must be clean and received by seller at full amount.

 

SHIPMENT/DELIVERY

Free, Fast, On time and Wide range covering logistic services!
With our excellent Logistic system , we can satisfy all buyers all around the world with
guaranteed speed and safety.

 

GUARANTEE SHIPPING SERVICE


■ ECON shipment (10-25 days) free !
■ Express (3-10 days) available on extract low cost.
■ Less than 48 hours order handling time!
■ Delivery cover all around the world! 

We support all the delivery options at XRROSS shops :
International Economic Shipment(10-25 days) with insurance is free for all these items
Express Shipment (7-10 days) available with extract cost by buyer.

We use Express services provided by:

 

RETURN POLICY

We care about your Satisfaction!
If our goods, delivery, packing or service is defect, 100% Money-back !
If you don't like the goods or change your mind, return is available under conditions..
Your satisfaction is our Goal in XRROSS shop! If below situation happen to you, we

 

GUARANTEE RETURN & MONEY-BACK


■ Delivery Fail
-Handling time :Later than standard More than 2 working days,
-Delivery time :Later than standard More than 2 working days
-Wrong Delivery :Delivery the wrong parcel.

Payment will 100% refund./Shipping back cost on Seller.

■ Bad Quality
-If there are irremediable defects(*1) with the devices, you can return
them back to us for repair or replacement or return with full refund .
-If you have any problems with your purchase please contact us within
3 working days from receiving the item!

Payment will 100% refund./Shipping back cost on Seller.

■ Goods Damage During Transportation
-All items are send out with Free Full insurance. please note that is
buyers responsibility to check the package before sign for it,
If you do receive a package with no inspection and item was damaged
during transport then couriers insurance will not be valid and buyer with
be hold responsible for the insurance lost, upon inspection if package is
damaged please do not accept or sign for it and once item is return to
us a full refund or replacement will be offer.


Payment will 100% refund./Shipping back cost on Seller
.

■ Information not correct
-The goods specification will be updated without any further notice,
If you have any problems with your purchase please contact us within
3 working days from receiving the item.

Payment will 100% refund./Shipping back cost on Seller.

■ You change your mind or You don't like it
-Buyer must return the goods within 7 days after receiving the goods, after
7 days, return will not accepted.

-If item is still sealed in original package the refund will be in full
-Please note if the return is due to change of mind then all returned
box(es) opened goods are subject to a 20% restocking fee. Any refund
will be reduced by 20 % of the total cost to cover our general
administration & warehouse restocking cost and the fact that item
cannot be sold again as brand new but as used.


Payment will full/partial refund./Shipping back cost on buyer.

 

Please read our Return Policy very carefully!

All returns must be BRAND NEW condition without any installation or using. Any return after the car audio was installed or connected or Powerd are coINSIDEred as used goods and will not be accepted.

All returns must be pre-authorized and please contact us with the reason for your return,
All items must be return unused in their original packaging, with full box & its contents.

All returns must be sent to us within 14 days from the day you receive delivery of the
item(s).

All customer returns must be accompanied by an appropriate courier with online
tracking, All customers are advised to keep safely the proof of payment for returning
item(s)' deliver along with the confirmation note or slip provided by the relevant courier
service with tracking number on it, until we confirm the safe receipt of your return
item(s).

Customer is responsible to bear the cost of return(except aboved mentioned shipping cost
on Seller and we do not accept or can not be held responsible for lost or damage of the item
whilst in transit to us.

We advise you to include a note with XRROSS item number and buyer’s information clearly
stated on it, along with the return package. Soon after our ‘Returns Dept’ has received
your returned item(s) package, the necessary actions will be initiated to process your
refund and this process could take up to 2-4 working days.

Your refund will be made on the same mode of payment you used to make the payment
at the initial purchase & no alternative methods are allowed.

We support the best Return Policy at XRROSS shop :
Above mentioned condition and terms are our universal version.
Should there was any conflict against local laws, please refer to and follow
local laws. In this case our mentioned condition and terms which has conflict
against local Laws should automatically become invalid。


 

WARRANTY & SERVICE

We care about your Satisfaction!
Xrross Ltd Shops provide all kinds of technical spport and aftersell services for our buyers
incuding free support and 1 year-3 years warrantty with life time technical supporting .

 

BEST WARRANTY GARANTEED


■ 7 Day Return and Full Payback
(If there are irremediable defects with the devices, you can return
them back to us for repair or return for full Money back)!

■ 14 Days Replace to Brand New
(If there are irremediable defects with the devices, you can return
them back to us, and we will exchange a brand new same model to you)

■ 1 Year Warrantty Labour and Parts Free
(If there are irremediable defects with the devices, you can send back to
us for repair, the Labour and the parts are free of charge for buyer )
■ 3 Years Labour Free Warranty
(If there are irremediable defects with the devices, you can send back to
us for repair, the Labour are free and the replacement parts cost
are on Buyer’s account)

■ 5 Year Technical Support Service
(We will provide the constantly technical support service to buyer within
5 years from the day of purchasing by email or phone line.


■ Life time Software Upgrading Service
(We will provide life time devices software upgrading service if there any!)

■ Extract Warranty Service Available
(We provide extract warranty plan for buyer to purchase after the
original free warranty period expired)!

 

Please read our Warranty Policy very carefully!

All “DEFECT(S)” covered by this warranty service MUST be the irremediable defect that
caused by manufacturing or transportation, which includes but not limiting to Hardware
defect, Software defect, functional defect and appearance defect.

The defects that caused by un-properly or under un-proper operation environment or
conditions,installing, storing, transporting,using or operating the deviceby buyer,
will not be covered by this warranty.

All defect returns must be sent to us with all accessories (including cables and remote
controller if theres any.), if the repair delay or can not be completed due to returns missing
accessories, XRROSS will be free from the responsibilities.

Transportation fee, Dismantling fee, re-installation fee are not included in any warranty
period and service. The mentioned fee or charges are bared by Buyer.

Warranty range is limited to the purchased device and its accessories. XRROSS should be free
from any responsibilities of damage to any other devices or facilities during or after the
installation, operation, storing, transportation, or using the purchased devices.

We support the best Return Policy :
Above mentioned condition and terms are our universal version.
Should there was any conflict against local laws, please refer to and follow
local laws. In this case our mentioned condition and terms which has conflit
against local Laws should automatically become invalid.


 

   
   

XRROSS

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